Return Policy


We want you to be happy with the wine you buy at PRIMA. We guarantee all of the wine we sell in our store. Should you find that the wine you bought from us is defective, i.e. oxidized, suffering from cork taint, etc.; we will gladly accept the wine and issue you a full refund or exchange the bottle for something else. Defective wines are subject to evaluation by our staff and must be accompanied by the original purchase receipt.

 

Defective does not necessarily mean “I didn’t like it.” If you do not like the wine you bought from us, please return what you did not drink with the original purchase receipt, and we will gladly exchange that bottle for something else.

 

Though we purchase all of our wines from the best sources when new and cellar them under the best possible conditions, we cannot guarantee wines older than seven years from the vintage.

 

Any return made after the 30 day window limits our ability to recover credit from our suppliers and we reserve the right to decline any return after that period.

 

キャンセル / 返品交換

 

Prima Vini でお買い物をして頂き誠にありがとうござました。
当店で販売しているワインは全て当店で入荷し販売している商品のみです。抜栓後、酸化やコルクによってのブショネが有る場合、当店に持ってきて頂ければPrimaのワインエキスパートのスタッフで厳重にチェックをし、確認後に返金、又は商品の交換を致します。その際にはレシートを必ずお持ち下さい。

 

ご購入して頂いたワインがお口に合わなかった場合は、品質不良としてカウントされません。抜栓をしていないワインは交換致しますので、レシートを添えて当店までお持ち下さい。

 

ワインという商品の性質上、抜栓後の返金・返品につきましては、品質不良以外の交換・返品はご容赦ください。

 

当店で仕入れるワインは品質を保てるよう環境の整った取引先から仕入れています。しかしながらワインのリリースから年数経っているボトル熟成されたバックヴィンテージコレクションの商品についてはワインの性質上保証はできませんのでご了承下さい。

 

交換・返金の対象となる商品はご購入日から30日以内の商品と限らせて頂きます。


Shipping

PRIMA’s preferred carrier is FedEx and all shipping will be competed through them unless otherwise specified. PRIMA’s shipping prices may vary with those of their carrier. PRIMA guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from primavini.com. We typically ship by ground FedEx. Expedited air shipment is available at extra cost. We always recommend you guarantee the quality of your wine by using the fastest available. Insurance may be available for an additional charge.

 

When we offer ‘Shipping Included’ prices, we mean ‘Ground FedEx’ in the continental United States and, in the event you decide on a faster delivery, we’ll credit the ground price towards the expedited price.

 

All fulfillment and ship times are counted in business days only and correspond with those of FedEx/ UPS. PRIMA follows the same holiday schedule as FedEx, and shipments are made Monday through Friday. During periods of extreme weather, either at your home or here, we will either hold your shipment for better conditions or ship your wine at the beginning (or end if you are on the East Coast) of each week in order to minimize your wine’s exposure to possibly dangerous temperatures. The result may be that your shipment doesn't go out the day that you place an order. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment occur. Our goal is for you to receive the wine you purchased in the best possible condition.

 

While PRIMA strives to ship your wine purchases as quickly as possible, we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)

 

PRIMA will ship to any physical address in the US. PRIMA will not ship to P.O. Boxes. You must be 21 years of age to order or receive alcoholic beverages from PRIMA. Any shipments from our common carriers (typically FedEx/ UPS) containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the driver is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery or arrange to pick it up at your local FedEx/ UPS delivery hub. If you need your wine shipped outside of the U.S., feel free to contact us, and we will do our best to find a shipping solution to fit your needs.

 

PRIMA will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that PRIMA, in its sole judgment, believes that such shipment will not subject PRIMA to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine by PRIMA violates the law, we suggest that the buyer provide an alternative address in another state or have their wine shipped to a third-party storage facility in a direct shipping-friendly state. We do not provide an endorsement of any facility and we recommend that you contact the facility directly to determine if their costs and services meet your needs.

 

Should an error or breakage occur during shipment, it is PRIMA’s responsibility to pursue any claim with the carrier. However, the customer is responsible for notifying PRIMA of any damage or discrepancies within 30 days of receiving the shipment. If the customer does not notify us within this 30 day window, PRIMA cannot be held liable for the purchase and will not distribute a refund. Please note that this is only applicable to the original shipment from PRIMA to the customer and not for subsequent shipments for returns.